Cookie policy

Privacy Policy

1. Introduction

Bartorelli is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect your personal data when you use our website or contact us.

2. Who We Are

Bartorelli provides air conditioning installation, maintenance and repair services.

For the purposes of data protection law, Bartorelli is the data controller of your personal data.

3. What Information We Collect

We may collect and process the following data:

  • Name

  • Email address

  • Phone number

  • Address (where relevant to services)

  • Details of your enquiry or service request

  • Website usage data (via cookies and analytics tools)

4. How We Collect Your Data

We collect data when you:

  • Fill out a contact form on our website

  • Contact us via phone, email or social media

  • Request a quote or service

  • Use or browse our website

5. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotes

  • Deliver our services

  • Communicate with you about your request

  • Improve our website and services

  • Comply with legal obligations

We will only use your data where we have a lawful basis to do so, including:

  • Your consent

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

  • Service providers (e.g. hosting, IT support, CRM systems)

  • Payment processors (where applicable)

  • Legal or regulatory authorities where required

All third parties are required to respect your data and keep it secure.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

Your data is stored securely and only accessed where necessary.

8. Data Retention

We only retain your personal data for as long as necessary to:

  • Fulfil the purpose it was collected for

  • Meet legal or regulatory requirements

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request transfer of your data (data portability)

To exercise any of these rights, please contact us.

10. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support marketing activities

For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this policy or how we handle your data, please contact us via the details on our website.